Returns & Exchanges
At The Carpenter And Sons', we stand behind the craftsmanship of our handmade furniture and home goods. If your piece doesn't perfectly fit your space, we offer a 30-day return window for all standard catalog items.
Initiate Your Request
Contact our customer care team with your order number and photos of the item to begin the return authorization process.
Prepare for Pickup
Carefully repackage your item in its original protective timber crates or cardboard to ensure it remains undamaged during transit.
Scheduled Collection
Our specialized furniture couriers will coordinate a convenient time to collect the item directly from your home or workshop.
Quality Inspection & Refund
Once our master carpenters verify the item's condition at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing